Terms of Service

1. Acceptance of terms

By accessing or using Velora (“the Platform”, “we”, “us”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Platform. These Terms constitute a legally binding agreement between you and Velora.

2. The Platform

Velora is an online marketplace connecting people looking for event venues (“Event Organisers”) with businesses and individuals that offer event spaces (“Venue Owners”). We do not own, operate, or control any of the venues listed on the Platform, and we are not a party to any agreement between Event Organisers and Venue Owners.

Velora reserves the right to modify, suspend, or discontinue any aspect of the Platform at any time without liability.

3. Eligibility and accounts

• You must be at least 18 years old to create an account.
• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must notify us immediately at legal@velora.com of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Venue listings

Venue Owners who list a space on the Platform agree that:

• All information provided in the listing is accurate, complete, and not misleading.
• They have the legal right to offer the venue for the purposes described.
• Photos and media submitted are owned by the Venue Owner or used with appropriate permission.
• Prices, availability, and capacity information are kept up to date.
• Listings may not contain illegal content, discriminatory language, or misleading claims.

Velora reviews listings before publication and reserves the right to reject or remove any listing at its sole discretion without notice.

5. Inquiries and bookings

Submitting an inquiry through the Platform does not constitute a booking or reservation. A booking is only confirmed when the Event Organiser and Venue Owner reach a separate agreement, which may include a contract or deposit payment directly between them.

Velora is not responsible for the fulfilment of any agreement made between Event Organisers and Venue Owners, including payment disputes, cancellations, or changes to venue terms.

6. Subscriptions and payments

• Certain features of the Platform are available only to paid subscribers.
• Subscription fees are billed in advance on a monthly or annual cycle, as selected at purchase.
• All prices are exclusive of VAT unless otherwise stated. VAT will be added where applicable under Spanish and EU tax law.
• Payments are processed by Stripe. By subscribing, you agree to Stripe's Terms of Service.
• Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
• Refunds are not provided for partial subscription periods, except where required by applicable consumer protection law.

7. AI-powered features

The Platform includes AI features (search parsing, inquiry drafting, venue description generation, and match explanations). By using these features:

• You understand that AI-generated content may be inaccurate and should be reviewed before use.
• You agree not to use AI features to generate illegal, harmful, or misleading content.
• Your inputs may be processed by third-party AI model providers subject to usage limits.
• We reserve the right to apply usage limits to AI features to maintain service quality.

8. Prohibited conduct

You agree not to:

• Post false, misleading, or fraudulent content.
• Harass, threaten, or abuse other users.
• Scrape, crawl, or extract data from the Platform without written permission.
• Circumvent any access controls or security measures.
• Use the Platform to send unsolicited commercial communications.
• Engage in any activity that interferes with or disrupts the Platform.
• Violate any applicable law or regulation.

9. Intellectual property

All Platform software, design, trademarks, and content created by Velora are the exclusive property of Velora and protected by applicable intellectual property law.

By submitting content to the Platform (listings, photos, reviews), you grant Velora a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content solely for the purpose of operating and promoting the Platform.

10. Disclaimers and limitation of liability

The Platform is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Platform will be error-free, uninterrupted, or meet your requirements.

To the fullest extent permitted by law, Velora is not liable for:

• The conduct of Venue Owners or Event Organisers.
• The accuracy of venue listings.
• Any loss arising from a transaction, cancellation, or dispute between a Venue Owner and an Event Organiser.
• Indirect, incidental, or consequential damages.

Our total liability for any claim arising from these Terms shall not exceed the amount paid by you to Velora in the 12 months preceding the claim.

11. Governing law

These Terms are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, unless mandatory consumer protection law in your country of residence provides otherwise.

12. Changes to these Terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email or platform notification. Continued use of the Platform after that period constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at legal@velora.com.